Job Highlights
Job Description
This role is responsible for handling customer queries, providing support through calls, chat, and email, and ensuring a positive customer experience. The position focuses on issue resolution, customer satisfaction, and maintaining accurate records while following company processes and service standards.
Job Responsibilities
Respond to customer queries through calls, chat, and email in a timely manner
Provide accurate information about products, services, and processes
Resolve customer issues and complaints professionally and efficiently
Maintain and update customer records in the system
Follow communication guidelines and service quality standards
Coordinate with internal teams for issue resolution and follow-ups
Track customer interactions and update status regularly
Job requirements
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