Job Highlights
Job Description
We are looking for a Customer Support Executive to handle customer interactions across email, calls, and chat for our domestic e‑commerce operations. The role requires strong communication skills, a customer‑first mindset, and basic knowledge of computers and online platforms.
Key Responsibilities: Handle customer queries via calls, emails, and live chat professionally and promptly.
Assist customers with product information, order status, delivery updates, returns, and replacements.
Ensure accurate and timely order-related communication.
Coordinate with internal teams (sales, verification, logistics) for issue resolution.
Maintain proper documentation and follow-ups on customer interactions.
Adhere to company communication standards (professional, polite, and clear language).
Meet defined response time and customer satisfaction benchmarks.
Work Schedule
Working Hours: 9:30 AM to 7:00 PM
Weekly Off: 1 rotational week off
Eligibility & Requirements
• Education: Minimum 12th pass.
• Communication Skills:
Strong command of Hindi and English (spoken and written).
Knowledge of an additional language is a plus.
• Technical Skills:
Basic computer knowledge.
Familiarity with e‑commerce platforms and online order processes.
• Experience:
Prior experience in customer support or e‑commerce is preferred but not mandatory.
Desired Skills & Attributes
Customer‑centric attitude with problem‑solving skills.
Ability to handle multiple queries simultaneously.
Attention to detail and accuracy in communication.
Team player with a positive and professional approach.
Willingness to learn and adapt in a fast‑paced environment
Job requirements
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