Sales Manager
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Job Description
Position Overview
The Sales & Communication Team Lead will take charge of a performance-driven team of client
communication executives. You will oversee daily operations, optimize team performance, and act as the
bridge between ground execution and senior management strategy.
This role requires hands-on leadership coaching team members, analyzing daily metrics, enforcing CRM
discipline, and ensuring every lead is followed through with professionalism. Youll also be responsible for
monitoring scripts, refining workflows, and reporting conversion patterns and feedback from the field.
Your goal will be to enhance overall team productivity, build a high-retention culture, and consistently drive
client acquisition KPIs. You must be comfortable taking decisions independently and leading team huddles,
reviews, and performance audits.
Key Responsibilities- Supervise daily operations of a sales communication team (4-10 members).- Train and guide team on scripts, closing strategies, and objection handling.- Monitor call quality and CRM usage compliance.- Coordinate closely with management for daily goal setting and review.- Report KPIs, conversion ratios, and
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