Refund Policy

Effective Date: 14/04/2025

This Refund Policy governs the use of the Jobipo website and mobile application, operated by Adshrtech Media Private Limited ("Jobipo"). Our aim is to ensure customer satisfaction while maintaining transparency and fairness in all our transactions. By using the Jobipo Platform, you agree to this Refund Policy along with our Terms of Service and Privacy Policy.

1. General Refund Guidelines

We strive to process refunds fairly and promptly. Refunds are only processed in specific circumstances as outlined below. Users are advised to read and understand these terms before making any payment on the platform.

2. Refund Eligibility

Refunds will only be considered under the following conditions:

Duplicate or Excess Payment: If you were charged multiple times due to a technical error or processed the same transaction more than once.

Service Non-Delivery: If you paid for a service (e.g., job posting, featured job, premium listing) and it was not delivered or activated within the promised timeframe.

Failed Recharge or Bill Payment: If you used Jobipo to perform a mobile recharge, DTH recharge, utility bill payment, or similar service, and the transaction failed but the amount was deducted from your account.

Wrong Transaction: If you accidentally made a payment to the wrong service, provided the claim is reported within the valid time frame and approved by our support team.

3. Non-Refundable Scenarios

The following services or circumstances are not eligible for refunds:

Payments made for services that were already consumed, partially availed, or expired.

Affiliate payouts and earnings once processed and credited.

Customized services, promotions, or campaigns tailored for specific users or employers.

Any taxes, convenience fees, or third-party gateway charges associated with a transaction.

Refund requests made after 7 days from the date of transaction.

Payments made in violation of Jobipo's Terms of Service or by using fraudulent means.

4. Recharge & Bill Payment Specifics

For recharge and bill payment transactions, please note:

In case of successful transactions where services are not received (e.g., recharge not credited), users must raise a complaint within 48 hours.

All refund decisions for recharge/bill payment services are subject to verification with the respective service provider (telecom, utility, etc.).

Refunds for such transactions, if approved, will be credited back to the original payment method within 7-10 business days.

5. How to Request a Refund

To request a refund, send an email to support@jobipo.com with the following details:

• Full name and registered email/phone number
• Transaction ID and date of payment
• Service or payment category (e.g., job post, recharge)
• Reason for the refund
• Screenshots or relevant proof (optional but recommended)

Our support team will acknowledge your request and provide a resolution within 7 business days.

6. Mode of Refund

Approved refunds will be processed using the same payment method used during the original transaction. We do not offer cash refunds or credits through alternate channels unless explicitly agreed upon.

7. Right to Refuse Refund

Jobipo reserves the right to deny refund requests if:

• The user has breached our terms or engaged in suspicious activity.
• The refund request lacks valid justification or evidence.
• The service has already been used or delivered.

8. Policy Updates

This Refund Policy may be updated periodically to reflect changes in our operations or applicable laws. Users are encouraged to review this page from time to time. Continued use of the Jobipo Platform after changes means acceptance of the revised policy.

For any questions or clarifications, reach out to us at:
📧 support@jobipo.com