Call Center Executive

Job Highlights

Job Description

Job Profile :
: Communicating with customers and sales representatives.
· Analyzing customer behavior.
· Gathering information about customer complaints.
· Developing aggressive retention strategies based on customer feedback.
· Negotiating with customers to renew contracts and retain business.
· Meeting with the sales team / Business Partners to propose customer retention solutions.
· Writing and presenting customer behavior reports.
· Building positive relationships with customers and business Partners.
Qualifications:
Graduate in any field.
Proven experience in a supervisory role within the telecom or related industry.
Strong understanding of retention and collection best practices.
Excellent communication and interpersonal skills.
Analytical mindset with the ability to make data-driven decisions.
Demonstrated ability to lead and motivate a high-performing team.

Job requirements

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