CRM Executive

Job Highlights

Job Description

A CRM Manager in the jewelry industry builds, maintains, and nurtures long-term relationships with clients to drive loyalty, repeat business, and high-value sales, particularly for luxury brands. They manage customer data, personalize interactions, and resolve queries while ensuring a premium, personalized shopping experience.
Customer Relationship Management: Develop personalized experiences, track customer preferences, and handle inquiries or complaints to foster loyalty and satisfaction.
Data Management & Analytics: Utilize CRM software (e.g., Salesforce, Zoho) to maintain accurate customer databases, analyze purchasing behavior, and track interactions.
Sales & Marketing Collaboration: Collaborate with teams to launch marketing campaigns, exclusive previews, and loyalty programs that drive repeat purchases.
High-Value Client Focus: Act as a personal point of contact for VIP clients, managing customized orders and offering tailored product recommendations.
After-Sales Service: Manage post-purchase follow-ups, including care instructions, feedback, and special occasion engagement.

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