Job Description – Customer Service Executive (International Process) Industry: Omni-channel Customer Experience Management / BPO About the Company We are a global leader in Omni-channel Customer Experience Management, delivering services such as Customer Acquisition, Customer Care, Technical Support, Debt Collection, Social Media Management, and other digital solutions worldwide. With approximately 4.2 lakh employees operating across 350+ contact centers in nearly 80 countries, we serve over 160 global markets. In India, the organization was established in 2001 and is a leading provider of outsourced Omni-channel Customer Experience services. We are pioneers in expanding the BPO industry across non-metro cities, leveraging India’s demographic dividend. With 40 centers across India and a workforce of 66,000+ employees, we deliver end-to-end customer experience solutions for top global MNCs across Voice, Email, Chat, Social Media, and other Digital Channels. Process Customer Service (Technical & Non-Technical) – International Process Job Location Jaipur – Sitapura Mansarovar Pratap Nagar (Rajasthan) Salary ₹25,000 – ₹40,000 CTC per month (Including PLI) Compensation depends on interview performance and business requirements. Key Responsibilities Handle customer queries through inbound/outbound calls Resolve customer concerns efficiently and professionally Provide accurate information and effective resolutions Ensure high levels of customer satisfaction Maintain strong and positive customer relationships Escalate complex issues to relevant teams when required Adhere to quality standards and process guidelines Eligibility Criteria Qualification: Any Graduate Required Skills: Strong verbal and written communication skills Basic computer knowledge Customer-centric mindset Freshers and experienced candidates may apply Perks & Benefits 14 days hotel accommodation (stay only) for outstation candidates Travel assistance: Bus or train ticket arrangement by the company Reimbursement up to 3-tier train fare or original ticket cost if booked by the candidate Flight tickets are not eligible for reimbursement Reimbursement timeline: Within 90 days Relocation Bonus: ₹7,500 – ₹10,000 (after 90 days of service) Applicable for non-Jaipur candidates only Travel tickets must be booked by the company or the candidate Additional benefits include: Performance-based incentives Overtime pay Shift allowances (as per business requirements) Interview Process Screening Round Registration HR Interview – Virtual or Face-to-Face (within 48 hours of registration) Operations Round – Within 72 hours of HR interview
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