Customer Support Executive

Job Highlights

Job Description

Job Description – Customer Service Executive (International Process)

Industry: Omni-channel Customer Experience Management / BPO

About the Company

We are a global leader in Omni-channel Customer Experience Management, delivering services such as Customer Acquisition, Customer Care, Technical Support, Debt Collection, Social Media Management, and other digital solutions worldwide.

With approximately 4.2 lakh employees operating across 350+ contact centers in nearly 80 countries, we serve over 160 global markets.

In India, the organization was established in 2001 and is a leading provider of outsourced Omni-channel Customer Experience services. We are pioneers in expanding the BPO industry across non-metro cities, leveraging India’s demographic dividend. With 40 centers across India and a workforce of 66,000+ employees, we deliver end-to-end customer experience solutions for top global MNCs across Voice, Email, Chat, Social Media, and other Digital Channels.

Process

Customer Service (Technical & Non-Technical) – International Process

Job Location

Jaipur –

Sitapura

Mansarovar

Pratap Nagar
(Rajasthan)

Salary

₹25,000 – ₹40,000 CTC per month (Including PLI)
Compensation depends on interview performance and business requirements.

Key Responsibilities

Handle customer queries through inbound/outbound calls

Resolve customer concerns efficiently and professionally

Provide accurate information and effective resolutions

Ensure high levels of customer satisfaction

Maintain strong and positive customer relationships

Escalate complex issues to relevant teams when required

Adhere to quality standards and process guidelines

Eligibility Criteria

Qualification: Any Graduate

Required Skills:

Strong verbal and written communication skills

Basic computer knowledge

Customer-centric mindset

Freshers and experienced candidates may apply

Perks & Benefits

14 days hotel accommodation (stay only) for outstation candidates

Travel assistance:

Bus or train ticket arrangement by the company

Reimbursement up to 3-tier train fare or original ticket cost if booked by the candidate

Flight tickets are not eligible for reimbursement

Reimbursement timeline: Within 90 days

Relocation Bonus: ₹7,500 – ₹10,000 (after 90 days of service)

Applicable for non-Jaipur candidates only

Travel tickets must be booked by the company or the candidate

Additional benefits include:

Performance-based incentives

Overtime pay

Shift allowances (as per business requirements)

Interview Process

Screening Round

Registration

HR Interview – Virtual or Face-to-Face (within 48 hours of registration)

Operations Round – Within 72 hours of HR interview

Job requirements

Other Details

About Company