This role is responsible for handling customer queries, providing support through calls, chat, and email, and ensuring a positive customer experience. The position focuses on issue resolution, customer satisfaction, and maintaining accurate records while following company processes and service standards. Job Responsibilities Respond to customer queries through calls, chat, and email in a timely manner Provide accurate information about products, services, and processes Resolve customer issues and complaints professionally and efficiently Maintain and update customer records in the system Follow communication guidelines and service quality standards Coordinate with internal teams for issue resolution and follow-ups Track customer interactions and update status regularly
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