Customer Support Executive

Job Highlights

Job Description

Location: Rajendra Place, Delhi
Experience: 1+ Years
Type: Full-time
Role Overview
We are hiring a Customer Support Executive to handle customer queries related to payday loan products, ensuring timely resolution, clear communication, and a smooth customer experience while following compliance guidelines.
Key Responsibilities
1.Handle customer queries via calls, emails, and chat
2.Assist with loan application, disbursal, repayment, and closure
3.Explain loan terms, interest, fees, and repayment schedules
4.Resolve complaints and escalate issues when required and achieve monthly targets
5.Update customer interactions in CRM systems
6.Follow RBI/NBFC compliance and service quality standards
7.Basic understanding of loans and KYC processes
8.1+ years’ experience in customer support (lending/fintech preferred)
9.Strong verbal communication skills (Hindi & English)

Job requirements

Other Details

About Company