Job Summary The Collection Agent is responsible for collecting outstanding payments from customers, following up on overdue accounts, and maintaining proper records. The role requires regular customer interaction, timely follow-ups, and adherence to company policies and ethical collection practices. Job Responsibilities Follow up with customers for pending payments through calls and visits Collect dues as per assigned targets and schedules Maintain accurate records of collections and customer interactions Explain payment details and resolve basic customer queries Update collection status in systems on a daily basis Coordinate with internal teams for account updates and closures Follow company collection policies and legal guidelines Ensure professional and ethical behavior during collections
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