The role focuses on building strong relationships with customers, ensuring successful product or service adoption, and driving long-term customer satisfaction and retention. The position works closely with customers to understand their needs, resolve concerns, and deliver continuous value. Job Responsibilities Manage customer relationships after onboarding and throughout the lifecycle Understand customer needs and ensure effective product or service usage Act as the main point of contact for assigned customers Monitor customer satisfaction and identify improvement opportunities Resolve customer issues in coordination with internal teams Conduct regular follow-ups and success reviews with customers
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